At Flowers Lewisham, we know how important it is for your flowers to arrive in pristine condition and stay beautifully fresh in your home or workplace. As a trusted local florist proudly serving Lewisham households and businesses, our goal is complete customer satisfaction on every floral delivery. If your order does not meet our high standards, please review our returns, refunds, and complaints procedure below.
We guarantee the freshness of all flowers purchased from Flowers Lewisham for a minimum period of five days from delivery, provided care instructions are followed. Our team sources only the freshest stems, so whether you order for a special event or a gift, you can be confident in their lasting quality and fragrance.
While we take utmost care in preparing and delivering your flowers, very occasionally minor damage can occur in transit. If your flowers arrive damaged or not up to our usual standards, please notify us within 24 hours of receipt. We may request supporting photos to help us resolve the issue quickly. Your satisfaction is important to us, and prompt communication allows us to put things right as swiftly as possible.
If your flowers do not meet the freshness guarantee, arrive damaged, or the order is incorrect, you are entitled to a refund or a replacement bouquet. Refunds are processed promptly once we have reviewed your request; similarly, if a replacement is preferred, we will arrange redelivery of fresh flowers at a time that suits you. Please notify us within five days of delivery for freshness concerns, and within 24 hours for any damage noticed on arrival.
Refunds will be made using the original payment method. Should your chosen flowers become unavailable, we will offer you a comparable replacement or a full refund instead. Our priority is ensuring your delight with every order.
Customer feedback is very important to us at Flowers Lewisham. If you have any concerns or are unhappy with any part of your service, please contact our team as soon as possible with the details of your complaint. We aim to acknowledge all complaints within one working day and will investigate promptly so we can resolve matters to your satisfaction. Our friendly staff are local and dedicated to making things right for our Lewisham community.
Flowers Lewisham is proud to be a preferred florist for both households and local businesses across the Lewisham area. Our reputation is built on freshness, quality, and service you can rely on. Thank you for choosing us for your floral needs and allowing us to brighten your home or office with our guarantee of beautiful, fresh flowers.
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