Welcome to Flowers Lewisham’s Terms & Conditions. These terms govern all online transactions made through our website specifically for flower delivery in Lewisham and surrounding areas. By accessing or using our website and placing an order, you agree to abide by these conditions. Please read them carefully before proceeding with your purchase.
These Terms & Conditions apply to all orders placed by customers via the Flowers Lewisham website, covering Lewisham and nearby areas such as Brockley, Forest Hill, Catford, Blackheath, and other parts of South East London where our delivery service operates. These terms form a legally binding agreement between you and Flowers Lewisham regarding flower delivery purchases facilitated online.
To place an order for online flower delivery in Lewisham or the surrounding regions, please follow these steps:
Upon successful submission, you will receive an automated email confirmation detailing your order. If, for any reason, we are unable to process your order (e.g. due to stock limitations or delivery area restrictions), you will be notified as soon as possible and offered alternatives or a full refund.
All flower arrangements and products are subject to availability, especially around peak periods such as Valentine’s Day, Mother’s Day, and Christmas. In rare cases where your chosen flowers or items are unavailable, we reserve the right to substitute with a product of equal or higher value and similar style and colour. We make every effort to maintain the appearance and quality of the proposed arrangement and will notify you if major changes are required.
All prices shown on the Flowers Lewisham website are in Pounds Sterling (GBP) and inclusive of VAT unless otherwise stated. The total price of your order, including delivery charges, will be displayed during the checkout process before you confirm your purchase.
We accept a range of secure payment methods, including major credit and debit cards. Payment must be made in full at the time of ordering. Your order will only be processed once payment is confirmed. Please note that all card transactions will be subject to validation and authorisation by your card issuer; failure to obtain authorisation will result in the cancellation of the order.
Flowers Lewisham provides same-day and next-day flower delivery across Lewisham and selected neighbouring areas, subject to availability. Please place same-day orders before the cut-off time specified at checkout. Delivery times cannot be guaranteed, but we aim to fulfil orders within your preferred delivery window where possible. If no recipient is available at the delivery address, flowers may be left with a neighbour or in a secure location, unless otherwise instructed. A delivery card will be left to inform the recipient.
Please ensure that correct and complete delivery information is provided. Flowers Lewisham cannot be held responsible for failed delivery due to incomplete or incorrect addresses provided by customers. If a redelivery is necessary due to such an error, additional charges may apply.
We understand that plans can change. You may cancel or amend your order by contacting us no less than 24 hours before the scheduled delivery time. If you wish to cancel or modify your order after this period, we may not be able to process your request, especially if your order is already being prepared or dispatched. In these circumstances, any rights to a refund or replacement are at our discretion.
If you have placed an order in error or need to make changes, please contact us immediately. The sooner you notify us, the greater the likelihood we can meet your requested amendments or cancellation.
Due to the perishable nature of flowers and floral arrangements, we do not generally accept returns unless the product is damaged on arrival or does not match the description. If you are dissatisfied with the condition of your flowers on delivery, please notify us within 24 hours of receipt, providing photographs of the item in question. If your claim is valid, we will offer a replacement, alternative arrangement, or a refund at our discretion.
Refunds will be processed to your original payment method within 5-10 working days following approval.
We take great pride in the quality of our flower arrangements and strive to deliver them in perfect condition. Flowers are perishable and sensitive to environmental changes; we recommend recipients follow any care instructions provided with the delivery. Flowers Lewisham is not responsible for the lifespan of flowers once delivered if care guidelines are not followed or if the arrangement is placed in unsuitable conditions after delivery.
To the extent permitted by law, Flowers Lewisham excludes liability for any loss or damages (including but not limited to direct, indirect, or consequential losses) that may arise from use of our website, services, or products, except where it is caused by our negligence or wilful misconduct. This includes losses arising from delivery delays, loss of data, or interruptions to service. Our total liability in connection with any order will not exceed the total amount of the order paid to us.
Flowers Lewisham does not accept liability for failure to deliver your order, or any delay or defect in delivery, where this is caused by circumstances beyond our reasonable control (including but not limited to adverse weather, customs delays, strikes, or public holidays).
You must use the Flowers Lewisham website for lawful purposes only. Any unauthorised or unlawful use, including but not limited to fraudulent orders or interventions that cause harm to the website's systems, may result in suspended access and potential legal action. We reserve the right to make changes to the website, policies, and these terms at any time.
Personal information provided during the order process is handled in accordance with our Privacy Policy and relevant legislation regarding personal data. Details shared with us are used exclusively for order processing, delivery, and customer support. Flowers Lewisham will not sell or share your personal information with any third parties except as needed to fulfil your order.
All content present on the Flowers Lewisham website—including images, designs, text, logos, and product descriptions—remains the intellectual property of Flowers Lewisham and its suppliers. Unauthorised use, copying, or reproduction is strictly prohibited.
Flowers Lewisham may occasionally offer promotional codes, discounts, or vouchers. All such offers are available for a limited time and subject to specific terms. Individual offers may not be combined unless explicitly stated. Offers are not transferable or redeemable for cash and apply only to online purchases through the Flowers Lewisham website.
Where we use third-party couriers or payment processors to fulfil your order, we will take all reasonable care to ensure your data is handled securely. However, we cannot be held responsible for any breach or error arising from the actions of such third-party providers outside our direct control.
We reserve the right to change these Terms & Conditions at any time and without prior notice. The version published on the website at the time of your order will apply to your purchase. It is your responsibility to review these terms regularly for updates.
These Terms & Conditions and any disputes arising under them are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located within England and Wales regarding any such disputes. This provision does not affect your statutory rights as a consumer resident in the UK.
If you have any queries or concerns regarding these Terms & Conditions or require assistance with your online flower delivery to Lewisham or the neighbouring areas, please refer to our website’s Contact Us section. Our team will be pleased to assist you during regular business hours.
These Terms & Conditions are applicable to all online customers of Flowers Lewisham, with flower deliveries taking place in Lewisham and the adjacent regions covered by our service. By placing your order, you confirm that you have read, understood, and accepted these Terms & Conditions in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 221 Lewisham High St, London, SE13 6LY.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Lewisham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Lewisham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
